A Note from our Founder & Managing Director
As the founder of XCAP Global, it is my responsibility to develop and maintain a culture which supports you in your quest to provide quality and compliant financial and investment advice. Having started my career in emerging market credit prior to the recession of 2008, I witnessed the ‘good’ times whilst at Merrill Lynch and the personally challenging times when I was made redundant. However, something that I took away from my experience was the lack of value and personable service for clients such as you.
Was it the 'up and coming' technology that allowed us to do everything with the touch of a button, was it the Merrill brand and reputation we were hiding behind, or was it quite simply the sheer size of the organisation and culture we were immersed in that led to a complete disconnect?
The truth is, there probably isn’t a single answer. But what I can be certain of is that service in any business is fundamental to its existence, as are strong values and a culture that promotes growth and innovation.
Our relationship with you is bespoke and truly personal, we work multiple time-zones and continuously invest in our relationships globally. More importantly, we do not believe in ‘sales guys’, instead myself or senior management talk to you in strict confidentiality to fully understand how we can build you a scalable foundation to assist and empower you.
“Our business model is based on offering a truly client-centric and personable service, by managing only a few clients, but managing them extremely well”.
I personally wish you the very best and look forward to speaking with you to learn more about you and how we can add value to your business, wherever you are globally.